{"id":507,"date":"2018-05-02T21:00:05","date_gmt":"2018-05-03T04:00:05","guid":{"rendered":"https:\/\/seat.style\/?p=507"},"modified":"2018-05-02T21:00:05","modified_gmt":"2018-05-03T04:00:05","slug":"the-real-reason-clients-wont-re-book-with-you","status":"publish","type":"post","link":"https:\/\/www.styleseat.com\/blog\/the-real-reason-clients-wont-re-book-with-you\/","title":{"rendered":"The Real Reason Clients Won\u2019t Pre-Book With You"},"content":{"rendered":"<p style=\"font-weight: 400;\">When clients book in advance, it helps you get a clear idea of what your income will look like for the next week or month, and when your schedule starts to fill up on a regular basis, you\u2019ll know you\u2019re ready to start doing some awesome things like:<\/p>\n<ul style=\"font-weight: 400;\">\n<li><b><strong>Raise your prices<\/strong><\/b><\/li>\n<li><b><strong>Expanding your business<\/strong><\/b><\/li>\n<li><b><strong>Go independent &nbsp;<\/strong><\/b><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><b><strong>None of this is possible if you can&#8217;t even get your clients to pre-book.<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">So, what are you doing wrong and what can you do to fix it? Here are the top four reasons clients won\u2019t re-book.<\/p>\n<p style=\"font-weight: 400;\"><b><strong>Reason #1<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">YOU DON\u2019T HAVE A LATE CANCELLATION POLICY<\/p>\n<p style=\"font-weight: 400;\">Clients who cancel late or don\u2019t show up,&nbsp;have commitment issues. Good luck trying to get them to pre-book. You need to develop a great clientele that respects your time. It will be tough at first, but once you start enforcing your&nbsp;<a href=\"https:\/\/www.styleseat.com\/blog\/should-i-charge-for-no-shows-and-late-cancellation\">no show\/late cancellation policy,<\/a>&nbsp;those&nbsp;<a href=\"https:\/\/www.styleseat.com\/blog\/how-to-deal-with-chronically-late-clients\">chronically late clients<\/a>&nbsp;will start to learn their lesson. Eventually, they\u2019ll learn to respect your business, show up on time, and pre-books for appointments they can actually commit to.<\/p>\n<p style=\"font-weight: 400;\"><b><strong>Reason #2<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">YOU LET CLIENTS BOOK \u201cEMERGENCY\u201d APPOINTMENTS<\/p>\n<p style=\"font-weight: 400;\">You all know&nbsp;that client. The one that calls you on your day off, or asks you to keep the salon open late for an \u201cemergency\u201d hair appointment &#8211; they forgot they had a wedding to go to and now they NEED your help.<\/p>\n<p style=\"font-weight: 400;\">If you\u2019re willing to take last-minute appointments like this,&nbsp;there\u2019s NO NEED for clients to ever pre-book!<\/p>\n<p style=\"font-weight: 400;\">You are not responsible for managing your client\u2019s personal time. Next time they\u2019re leaving for vacation and need an \u201cemergency\u201d bikini wax, tell them you\u2019re fully booked. They won\u2019t make that mistake again.<\/p>\n<p style=\"font-weight: 400;\"><b><strong>Reason #3<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">YOU\u2019RE SENDING THE WRONG SIGNALS<\/p>\n<p style=\"font-weight: 400;\">If your salon or work space puts off an unprofessional\/ unorganized vibe, clients will assume they can just stroll in whenever they feel like it and book an appointment. Think about it, fancy restaurants don\u2019t always have dress codes, but you assume you should dress up when you visit right? If you want clients to feel the need to pre-book, you need to create a professional environment.<\/p>\n<p style=\"font-weight: 400;\"><b><strong>Reason #4<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">NO ONE ASKED THEM TO!<\/p>\n<p style=\"font-weight: 400;\">After every service, before you check out, you should be asking clients if they would like to re-book. Here\u2019s how you do it:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Let them know your schedule is filling up and you won\u2019t be able to take last minute appointments.<\/li>\n<li>Give them special \u201cVIP\u201d access to your schedule so they can pre-book before someone else does.<\/li>\n<li>Give them your suggestions. If they get color touch ups, let them know if they want to maintain their look, it would be best for them to pre-book an appointment six weeks from now.<\/li>\n<li>If you miss your opportunity to lock in a pre-booked appointment while you\u2019re in the salon, you can always send an email marketing campaign. Apps like&nbsp;StyleSeat [Join Page] allow you to send clients emails &#8211; you can remind them to pre-book and the email includes a direct link to your booking page.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Looking for software that will help you do all of this? Click&nbsp;<a href=\"https:\/\/www.styleseat.com\/join?utm_source=Blog&amp;utm_medium=Social&amp;utm_content=TheRealReasonYourClientsWon%E2%80%99tRebook\">here<\/a>&nbsp;<b><strong>to learn more.<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">For more business tips, check out these articles:<\/p>\n<ul style=\"font-weight: 400;\">\n<li><a href=\"https:\/\/www.styleseat.com\/blog\/how-to-become-an-educator-in-the-beauty-industry\">How to Become an Educator in the Beauty Industry<\/a><\/li>\n<li><a href=\"https:\/\/www.styleseat.com\/blog\/how-these-stylists-get-more-bookings-and-increase-\">How These Stylists Get More Bookings and Increase Their Income. &nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/www.styleseat.com\/blog\/are-you-special-do-you-promote-your-brand-with-mon\">Increase Bookings With This One Trick<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When clients book in advance, it helps you get a clear idea of what your income will look like for the next week or month, and when your schedule starts to fill up on a regular basis, you\u2019ll know you\u2019re ready to start doing some awesome things like: Raise your prices Expanding your business Go [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":508,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[67,59],"tags":[61,62,63,64,65,66,68,69,70,71,72,73,74,75,76,77,78,57,79,80,81,82,83,84,85],"class_list":["post-507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-growth","category-pros","tag-appointment-reminders","tag-appointment-scheduling-software","tag-barber","tag-block-clients","tag-booking-app","tag-build-your-salon-brand","tag-chicago","tag-client-experience","tag-client-loyalty","tag-client-management-and-scheduling-software","tag-client-notes","tag-how-do-i-get-client-to-book-more-often","tag-independent-stylist","tag-make-more-money","tag-no-show-late-cancellation-policy","tag-online-booking","tag-pre-booking","tag-pro","tag-raise-prices","tag-salon-pricing","tag-service-menu","tag-should-i-use-online-booking-software","tag-styleseat","tag-stylist","tag-what-is-the-best-online-booking-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - 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