{"id":247,"date":"2018-04-24T15:31:39","date_gmt":"2018-04-24T15:31:39","guid":{"rendered":"https:\/\/seat.style\/?p=247"},"modified":"2018-04-24T15:31:39","modified_gmt":"2018-04-24T15:31:39","slug":"how-to-build-a-clientele-tips-from-a-stylist","status":"publish","type":"post","link":"https:\/\/www.styleseat.com\/blog\/how-to-build-a-clientele-tips-from-a-stylist\/","title":{"rendered":"How to Build Clientele: Tips From A Stylist Who is Always Booked"},"content":{"rendered":"<p style=\"font-weight: 400;\">If you want to know how to build clientele, it&#8217;s best to get tips from beauty salon owners and experts alike. Hollie is a highly sought after hair-painting and balayage specialist. Her books are rarely open to new clients and she\u2019s managed to keep a consistently full schedule by building and maintaining a loyal clientele. Check out her tips for salon marketing, building your brand, investing in loyal clients, and dealing with bad ones.<\/p>\n<p style=\"font-weight: 400;\"><b><strong>Follow her on\u00a0<a href=\"https:\/\/www.instagram.com\/holliegivesgoodhair\/\">Instagram<\/a>\u00a0for some beautiful (and adventurous) hair color inspiration and join\u00a0<a href=\"https:\/\/www.styleseat.com\/join?utm_source=Blog&amp;utm_medium=Social&amp;utm_content=HowtoBuilda%20ClienteleTipsfromaStylistWhoisAlwaysBooked\">StyleSeat\u00a0<\/a>to get the business tools Hollie uses.<\/strong><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Here are Hollie&#8217;s tips on <\/span><span style=\"font-weight: 400;\">how to build clientele<\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<h2 style=\"font-weight: 400;\">#1 YOU HAVE TO HUSTLE.<\/h2>\n<p style=\"font-weight: 400;\">When I started my career, Instagram didn\u2019t yet exist and Facebook was still just for college students. If you wanted to build,\u00a0you had to hustle.<\/p>\n<ul style=\"font-weight: 400;\">\n<li>I did a lot of free or discounted work on service industry workers as long as they promised to tell people I did their hair.<\/li>\n<li>I passed business cards out to everyone I knew or met everywhere I went.<\/li>\n<li>I included hair in every conversation I had, and it was easy because I was so passionate about it.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><b><strong>What didn\u2019t work:<\/strong><\/b><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Trying to bribe my salon clients to send me referrals by offering incentives. People who did come to me because of that only came once or twice because their friend made them.<\/li>\n<li>Also, using programs like Groupon and LivingSocial did not help. It filled my chair in the moment for less than half of what I would normally charge, and I did not retain a single person.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><b><strong>What worked:<\/strong><\/b><\/p>\n<ul style=\"font-weight: 400;\">\n<li>I found what worked was investing in the relationship with current clients who did return. Finding out more about them, remembering specific things to talk about at their next appointment, and problem-solving for them whether it was hair-related or not.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.instagram.com\/holliegivesgoodhair\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-248\" title=\"Client with pink hair and balayage \" src=\"https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/loyal_client_with_violet_highlights_and_balayage.png__846x900_q85_crop_subsampling-2_upscale-282x300.png\" alt=\"Client with pink hair and balayage \" width=\"320\" height=\"340\" srcset=\"https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/loyal_client_with_violet_highlights_and_balayage.png__846x900_q85_crop_subsampling-2_upscale-282x300.png 282w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/loyal_client_with_violet_highlights_and_balayage.png__846x900_q85_crop_subsampling-2_upscale-805x856.png 805w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/loyal_client_with_violet_highlights_and_balayage.png__846x900_q85_crop_subsampling-2_upscale-768x817.png 768w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/loyal_client_with_violet_highlights_and_balayage.png__846x900_q85_crop_subsampling-2_upscale-600x638.png 600w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/loyal_client_with_violet_highlights_and_balayage.png__846x900_q85_crop_subsampling-2_upscale.png 846w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/a><\/p>\n<h2 style=\"font-weight: 400;\">#2\u00a0ALWAYS GIVE CONSULTATIONS.<\/h2>\n<p style=\"font-weight: 400;\">I treat every salon client the same, no matter what number visit we are on. I greet them with a handshake (or hug) and a smile, invite them to my chair, and ask them about their day with genuine interest before anything else.<\/p>\n<ul style=\"font-weight: 400;\">\n<li>I give every single person a consultation every single time.<\/li>\n<li>My past clients like how honest I am with them. I explain the science and work that goes into specific requests (like silver hair.) I show them how certain requests can\u2019t work for them due to skin tone, lifestyle, face shape, or maintenance and then I offer similar solutions.<\/li>\n<li>I believe my genuine personality keeps them coming back. I don\u2019t think I\u2019m better than any person in my beauty salon, or any hairstylist in salon anywhere, for that matter. I think you vibe with certain people, and as long as you continue to listen as a professional and grow as a hair stylist, they will stick by your side.<\/li>\n<\/ul>\n<h2 style=\"font-weight: 400;\">#3 A BAD CLIENT\u00a0CAN BECOME A GOOD CLIENT.<\/h2>\n<p style=\"font-weight: 400;\">I have a very short tolerance for client BS. I have very clear lines drawn in the sand and demand respect. I can\u2019t go above and beyond for a client if they do not respect my business or my livelihood. But,\u00a0a bad client CAN become a good client if you are clear and firm with them.<\/p>\n<ul style=\"font-weight: 400;\">\n<li>For example, I\u2019ve had past clients show up late, with coffee and kid in tow, and demand to be finished early, then ask if I can post date their payment for their next payday. I stood my ground but was polite. I was firm but respectful of her as a person with stuff going on at home. I asked her to reschedule when she had the money and a babysitter. I was also booked out 4 weeks at that point. I expected never to hear from her again. She\u2019s been an every 6-week repeat client for 4 years now, always early, brings coffee for the both of us, and leaves the kid at home! No hair stylist had ever shown her that her behavior was bad, they would just stop returning her calls after a while. Communication is KEY!<\/li>\n<li>Some \u201cbad clients\u201d are just misunderstood. Sure, I have people I don\u2019t exactly vibe with. They rub me the wrong way. But I treat everyone the same way I would expect to be treated if I was the client. If they never cross any of my lines, there\u2019s no reason to end the relationship. Most of my \u201cbad clients\u201d are some of the most loyal ones I have. If I sent them packing, I wouldn\u2019t be where I am.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.instagram.com\/p\/BawYc1Ble65\/?taken-by=holliegivesgoodhair\"><img decoding=\"async\" class=\"aligncenter wp-image-249\" title=\"Client with blond highlights and balayage \" src=\"https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/balayage-hair-painting-build-a-clientele.png__776x902_q85_crop_subsampling-2_upscale-258x300.png\" alt=\"Client with blond highlights and balayage \" width=\"307\" height=\"357\" srcset=\"https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/balayage-hair-painting-build-a-clientele.png__776x902_q85_crop_subsampling-2_upscale-258x300.png 258w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/balayage-hair-painting-build-a-clientele.png__776x902_q85_crop_subsampling-2_upscale-736x856.png 736w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/balayage-hair-painting-build-a-clientele.png__776x902_q85_crop_subsampling-2_upscale-768x893.png 768w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/balayage-hair-painting-build-a-clientele.png__776x902_q85_crop_subsampling-2_upscale-600x697.png 600w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/04\/balayage-hair-painting-build-a-clientele.png__776x902_q85_crop_subsampling-2_upscale.png 776w\" sizes=\"(max-width: 307px) 100vw, 307px\" \/><\/a><\/p>\n<h2 style=\"font-weight: 400;\">#4\u00a0BE HONEST.<\/h2>\n<ul style=\"font-weight: 400;\">\n<li>Don\u2019t put something out on social media if you edited it. Post your best work, sure. Be super critical of the photos you take and pick the best one, but don\u2019t edit it into something you didn\u2019t do. The client will know. People who know that client will know. And when someone comes in wanting the fake image, how will you \u201crecreate\u201d?! It\u2019s false advertising.<\/li>\n<li>Also, be super gracious and humble in everything you do online. Potential clients are everywhere, and our online behavior lives forever regardless of what social media platform you use.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Looking for tools to help you run your local business? Try StyleSeat <a href=\"https:\/\/www.styleseat.com\/join\/?utm_source=Blog&amp;utm_medium=Social&amp;utm_content=HowtoBuilda%20ClienteleTipsfromaStylistWhoisAlwaysBooked\">here.<\/a><\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong>For more business tips, check out these articles:<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li><strong><a href=\"https:\/\/www.styleseat.com\/blog\/how-to-get-clients-when-youre-new-in-town\">How to Get Clients When You\u2019re New in Town<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.styleseat.com\/blog\/should-i-charge-for-no-shows-and-late-cancellation\">Should I Charge for No-Shows and Late Cancellations?<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.styleseat.com\/blog\/get-clients-to-book-you-online\">Get Clients to Book Online<\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you want to know how to build clientele, it&#8217;s best to get tips from beauty salon owners and experts alike. Hollie is a highly sought after hair-painting and balayage specialist. Her books are rarely open to new clients and she\u2019s managed to keep a consistently full schedule by building and maintaining a loyal clientele. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":256,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[115,59],"tags":[61,62,64,65,66,69,70,71,72,73,74,75,76,77,78,57,79,80,81,82,83,85],"class_list":["post-247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-relationships","category-pros","tag-appointment-reminders","tag-appointment-scheduling-software","tag-block-clients","tag-booking-app","tag-build-your-salon-brand","tag-client-experience","tag-client-loyalty","tag-client-management-and-scheduling-software","tag-client-notes","tag-how-do-i-get-client-to-book-more-often","tag-independent-stylist","tag-make-more-money","tag-no-show-late-cancellation-policy","tag-online-booking","tag-pre-booking","tag-pro","tag-raise-prices","tag-salon-pricing","tag-service-menu","tag-should-i-use-online-booking-software","tag-styleseat","tag-what-is-the-best-online-booking-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Build Clientele: Tips From a Professional Stylist | StyleSeat<\/title>\n<meta name=\"description\" content=\"Want to build a loyal clientele? 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