{"id":198,"date":"2018-04-20T21:47:26","date_gmt":"2018-04-20T21:47:26","guid":{"rendered":"https:\/\/seat.style\/?p=198"},"modified":"2024-11-21T16:53:40","modified_gmt":"2024-11-21T16:53:40","slug":"3-tips-to-improve-client-experience-in-barbershop","status":"publish","type":"post","link":"https:\/\/www.styleseat.com\/blog\/3-tips-to-improve-client-experience-in-barbershop\/","title":{"rendered":"Improve Your Client Experience: 3 Tips for the Barbershop"},"content":{"rendered":"

Eric aka \u201cET the Barber\u201d was able to build his business (and an impressive Instagram <\/a><\/strong><\/b>following) because of his firm belief in hard work and putting clients first. His motto? \u201cIt\u2019s not a haircut, it\u2019s a lifestyle.\u201d His clients know when they leave the shop, they aren’t just going to look good, they\u2019re going to feel good too. He\u2019s all about delivering a premium client experience while building meaningful relationships and improving his business a little bit each day. Check out his tips for making your barbershop experience stand out.<\/p>\n

Check him out on StyleSeat<\/a>,<\/strong><\/b> Instagram<\/a>,<\/strong><\/b> and his website.<\/a><\/strong><\/b><\/p>\n

DELIVER AN EXPERIENCE NOT A SERVICE<\/strong><\/b><\/p>\n

In order to deliver the highest quality experience for my clients, I make sure to enhance every sense possible. I think about how it smells, what it looks like if my eyes were closed what I would hear, and how it ultimately feels. Overall, I am a very hygienic person and think “green” often, so most of my products are chemical-free. Every refreshment I offer is high-quality, even my water is alkaline water. During the appointment, I have “feel-good” music on in the background and depending on my client, I have a video playing, on mute, for visuals — something they can zone out into while listening to me or the chill music.<\/p>\n

BUILD TRUST<\/strong><\/b><\/p>\n

Building relationships with clients is simple: be honest and educate them. Because, most of the time, you won’t be around to style it for them. If I can educate a client properly, then he\/she can take those same principles and get the same service with someone else, assuming I’m unavailable. Most people think this would be a bad business strategy, but clients tend to trust you and talk about you more when you take the time to educate them. It builds rapport for the coming appointments. I also always take an extra 5-15 minutes being very picky with the client to show them I am thorough and precise with my work, and not out to rush them off.<\/p>\n

MAKE THEM FEEL FAMOUS<\/strong><\/b><\/p>\n

I do this by taking portrait photos with my nicely set up camera and lighting with a backdrop. Then I ask for their social media name and feature them on my social media pages. This gives them great exposure, and for me, it\u2019s great content for my page. I have had the opportunity to cut some high clientele and most people know that, so I try to give them the feeling that they’re no different! Most clients who use StyleSeat to book are looking for something different.They want to feel special. It\u2019s a booking app, not a walk-in — these are all clues for us barbers and stylists ) to create an experience for them.<\/p>\n

Looking for tools to help you run your business? Try StyleSeat<\/a> here.<\/p>\n

For more business tips, check out these articles:<\/p>\n