{"id":1196,"date":"2018-08-10T14:12:56","date_gmt":"2018-08-10T21:12:56","guid":{"rendered":"https:\/\/blog.styleseat.com\/?p=1196"},"modified":"2018-08-10T14:12:56","modified_gmt":"2018-08-10T21:12:56","slug":"get-salon-clients-to-stop-dming-you","status":"publish","type":"post","link":"https:\/\/www.styleseat.com\/blog\/get-salon-clients-to-stop-dming-you\/","title":{"rendered":"Get Salon Clients to Stop DMing You"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The only way to get clients to stop DMing you is to set firm boundaries and train them to book their own appointments. No matter what form of social media &#8211; from Twitter to Instagram and even Facebook, as stylists, we have all dealt with the classic appointment DM. Clients are creatures of habit, they\u2019re used to DMing you and calling you at all hours &#8212; and usually, they get away with it. If you continue to let them break the rules, <\/span><b>you are holding your business back<\/b><span style=\"font-weight: 400;\">, <\/span><b>you are wasting time, and you\u2019re losing money and cluttering your inbox. <\/b><span style=\"font-weight: 400;\">Clients will only respect your business as much as you do, and there&#8217;s nothing wrong with holding yourself to a higher standard. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some tips for keeping clients out of your DMs. <\/span><\/p>\n<p><b>MAKE YOUR INSTAGRAM ACCOUNT MESSAGING CLEAR<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In your bio, give potential clients clear booking instructions. Say something like, <\/span><i><span style=\"font-weight: 400;\">\u201cTo book an appointment or for information about pricing and services, hit the BOOK button below.\u201d <\/span><\/i><span style=\"font-weight: 400;\">If you haven\u2019t set up your <\/span><strong><a href=\"https:\/\/www.styleseat.com\/blog\/how-to-get-the-instagram-book-button\/\">Instagram book button<\/a><\/strong><span style=\"font-weight: 400;\"> yet, <\/span><b>you should<\/b><span style=\"font-weight: 400;\">. It links directly to your booking page and it\u2019s a clear call-to-action button that helps distract clients from that shiny \u201cMessage\u201d button ; ) If the message still isn\u2019t clear &#8211; including a \u2018No DMs\u2019 with an emoji can suffice as well.<br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It\u2019s going to take some time before clients completely give up on their bad habits. In the meantime, whip up a quick pre-written response you can send to all clients who DM you. Save it in your notes and copy + paste when you need to avoid the classic DM slide in the future. <strong>Write something like:<\/strong>\u00a0<\/span><i><span style=\"font-weight: 400;\">\u201cThanks for reaching out! My schedule is super busy and I don\u2019t have time to get to all of my DMs. The easiest and best way to get information about my prices, services, and availability, is to hit the \u201cBook\u201d button on my profile &#8212; you can even book your own appointment at a time that works for you!\u201d <\/span><\/i><\/li>\n<\/ul>\n<p><b>MAKE IT EASY FOR CLIENTS TO SELF BOOK <\/b><\/p>\n<p><span style=\"font-weight: 400;\">DMing you is NOT easier than booking you online. Period. The only reason clients are still messaging you is because they don\u2019t understand that the no DMs rule is to make everyone&#8217;s lives easier. It\u2019s a waste of time to message back and forth, wait for a reply, and hope it works out. It only takes a few minutes to create a client account on <\/span><a href=\"https:\/\/styleseat.freshdesk.com\/support\/solutions\/articles\/69000469795-how-do-i-create-a-styleseat-client-account-\"><b>StyleSeat<\/b><\/a><span style=\"font-weight: 400;\">, and afterward, booking is infinitely easier when they can do it on their own. <\/span><\/p>\n<p><b>It\u2019s up to you to show them why sticking to the no DMs rule can help you and them.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Start by sending your clients a mass message (in some cases, a mass reminder) that online booking is easy, more convenient for them, <\/span><b>and <\/b><span style=\"font-weight: 400;\">it\u2019s the only way to secure a spot on your schedule. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019ve already signed up for <\/span><a href=\"https:\/\/www.styleseat.com\/join?utm_source=Blog&amp;utm_medium=Social&amp;utm_content=How_to_Get_Salon_Clients_to_Stop_DMing_You\"><b>StyleSeat\u2019s<\/b><\/a><span style=\"font-weight: 400;\"> business tools, <\/span><strong><a href=\"https:\/\/styleseat.freshdesk.com\/support\/solutions\/articles\/69000469757-importing-your-client-list-to-styleseat\">upload your client list<\/a><\/strong><span style=\"font-weight: 400;\"> and write up a quick <\/span><strong><a href=\"https:\/\/styleseat.freshdesk.com\/support\/solutions\/articles\/69000469812-how-do-i-send-a-custom-mass-email-campaign-to-my-clients-\">email marketing campaign<\/a>. \u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s some of the key messaging you should include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Get all the pricing and service information you need in one place. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Browse my availability 24\/7 and book outside my business hours &#8212; no need to message back and forth or wait for a reply. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0No DMs please \ud83d\ude42 &#8211; I will no longer be accepting appointment requests through DMs. If you want to secure your spot on my schedule, click this link and book your next appointment: [insert your booking link] <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Once you book your first appointment online, It will be saved in your \u201cMy Favorites\u201d for easy booking in the future. <\/span><\/li>\n<\/ul>\n<p><b>STOP REWARDING BAD BEHAVIOR <\/b><\/p>\n<p><span style=\"font-weight: 400;\">No matter how easy you make it for clients to book their own appointments, if you don\u2019t enforce your boundaries, they will continue to push them. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For those clients who keep resisting your instructions, it\u2019s time to teach them a lesson (literally). Next time they\u2019re in your chair, have them sign up and scroll through your profile to get familiar with it. You can even add a five-minute\/free service to your menu called <\/span><i><span style=\"font-weight: 400;\">First Online Booking. <\/span><\/i><span style=\"font-weight: 400;\">Have your client book that appointment so they see how it works and they can see how helpful the appointment reminders are. After they book the test appointment, you\u2019ll appear in their favorites to make it even easier next time they book.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-1204 aligncenter\" src=\"https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/08\/image_from_ios-1-211x300.png\" alt=\"\" width=\"269\" height=\"382\" srcset=\"https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/08\/image_from_ios-1-211x300.png 211w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/08\/image_from_ios-1-601x856.png 601w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/08\/image_from_ios-1-600x854.png 600w, https:\/\/www.styleseat.com\/blog\/wp-content\/uploads\/2018\/08\/image_from_ios-1.png 638w\" sizes=\"(max-width: 269px) 100vw, 269px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Training clients to book their own appointments is really about giving them no other option. Don\u2019t answer the phone after hours and change your voicemail to let clients know how to book you online. <\/span><\/p>\n<p><b>PRO TIP: <\/b><span style=\"font-weight: 400;\">We\u2019ve spoken to some professionals who pretend to have an assistant who answers their DM\u2019s and texts for them. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Their pre-written response sounds something like this<\/strong>:\u00a0<\/span><i><span style=\"font-weight: 400;\">\u201cHello, this is Mike\u2019s assistant. In order to run his business smoothly, Mike no-longer accepts inquiries through text messages or DMs. The easiest way to check out Mike\u2019s prices\/services and to book your own appointment is to click this link and find a time that works best for you: (insert link) <\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">For some stylists, it takes the pressure off refusing to answer and it makes you seem even more legit ; ) <\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve read countless reviews from happy clients who love the convenience of online booking &#8212; they just need a little nudge in the right direction. When you stop answering texts, DMs and phone calls, you can actually start to spend more time with your clients and less time planning for them. Online booking reduces mix-ups, it optimizes your schedule, and it ultimately helps you make more money. So, get clients out of your DMs and on to your booking page &#8212; and if you have any advice about how to get clients to self-book, leave a comment and let us know!<\/span><\/p>\n<p><b>Not signed up for StyleSeat yet? Learn more <\/b><a href=\"https:\/\/www.styleseat.com\/join?utm_source=Blog&amp;utm_medium=Social&amp;utm_content=How_to_Get_Salon_Clients_to_Stop_DMing_You\"><b>here.<\/b><\/a><\/p>\n<p><b>For more social media tips, check out these articles: <\/b><b><\/b><\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.styleseat.com\/blog\/how-to-set-boundaries-with-salon-clients\/\">How to Set Boundaries with Salon Clients <\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.styleseat.com\/blog\/what-to-do-when-clients-say-you-charge-too-much\/\" data-wplink-edit=\"true\">What to do When Clients Say You Charge Too Much <\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.styleseat.com\/blog\/page\/9\/\">Should You Charge for No-Shows and Late Cancellations <\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The only way to get clients to stop DMing you is to set firm boundaries and train them to book their own appointments. No matter what form of social media &#8211; from Twitter to Instagram and even Facebook, as stylists, we have all dealt with the classic appointment DM. Clients are creatures of habit, they\u2019re [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1200,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[115,59],"tags":[61,62,63,64,65,66,68,69,70,71,72,73,74,75,76,77,78,57,79,80,81,82,83,84,85],"class_list":["post-1196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-relationships","category-pros","tag-appointment-reminders","tag-appointment-scheduling-software","tag-barber","tag-block-clients","tag-booking-app","tag-build-your-salon-brand","tag-chicago","tag-client-experience","tag-client-loyalty","tag-client-management-and-scheduling-software","tag-client-notes","tag-how-do-i-get-client-to-book-more-often","tag-independent-stylist","tag-make-more-money","tag-no-show-late-cancellation-policy","tag-online-booking","tag-pre-booking","tag-pro","tag-raise-prices","tag-salon-pricing","tag-service-menu","tag-should-i-use-online-booking-software","tag-styleseat","tag-stylist","tag-what-is-the-best-online-booking-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>No More DMs! 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